It bugs Dad when there’s a sporting event on tv that he can’t see because we don’t get that channel. I’m the one that pays the cable bill and I’ve been satisfied with expanded basic. Even with 70+ channels, there’s usually nothing on worth watching and since I was already paying $66.99 a month, I wasn’t prepared to add anything else. Well, when he missed 2 Carolina basketball games this week because they were on ESPNU, that was more than he could handle.
He started making noises about a sports package. I pointed out that to get the sports package; he’d have to have a cable box too. He still wanted it. I announced that I wasn’t paying for any more cable than we already had. When did I become the parent and he become the teenager? He said he’d pay for it. Then he started wondering whether he’d really watch it all year round. Maybe he could just get it for a few months, and then discontinue it. I finally told him if he wanted it, he had to go stand in line at the cable office to sign up and get the box, but I’d pay the extra and we’d consider it his Christmas present. He got his coat and headed for the cable office.
He came home with the box, a remote control, and a receipt with a telephone number that he thought I had to call, but he wasn’t sure. “I didn’t understand what she was saying, but you can call and find out.” He always does that. He doesn’t want to look dumb, so he asks no questions, just depends on me to straighten it all out, which infuriates me. I bit my tongue and just told him to figure out where he was going to put the box. His tv sits on top of a file cabinet which left no room for the box. He had some rearranging to do.
I went out to hook it up the next morning. I hate hooking up cable. The tv is always in an inconvenient location with limited visibility, poor lighting, and little room to maneuver. I had to wedge my body between the desk and the file cabinet, stepping over electric cords and cable that had to be strung about knee high from the stand to the tv. The cable wire had to bend into an L shape to fit into the spot on the back of the tv and didn’t want to screw in tight. After I finally got it all connected, I turned on the tv and got a no signal message.
I called the cable company. They told me to put the tv on channel 4 and turn on the box. I did. Still no signal. Was I sure I had all the cables connected properly and were they tight? Yep. Well, try switching the cable from the tv output to the vcr output. Still no signal. Let’s unplug the box and wait a minute for it to reset. Still no signal. The woman couldn’t figure out what the problem was, but she could schedule a service tech to come out. For a fee. No way.
I hung up and took the box inside to try it on a regular analog set. Same problem, no reception. I took the box back to the cable office and stood in line for 40 minutes to exchange it for another box. Dad volunteered to go, but he’d have just come back again telling me he didn’t understand what they said. While I was there, I double checked what Dad had actually signed up for and how much my bill was going to be. You never know what to expect when you send Dad on one of these missions and I didn’t want any unpleasant surprises. When the woman handed me the new box, she commented that it was lucky they had one of the new models in stock so it should work. That just made me madder. Why did they give us one of the old, crappy models to begin with? Because they’re the cable company and they suck!
I took the new box home, hooked it up, and was still looking at snow. I called the cable company. They went through all the same questions. Is your tv set to channel 4, is your cable connected properly, etc. The woman couldn’t figure out the problem. She put me on hold. Just out of curiosity, I changed the tv channel to 3. Voila, a picture! When she came back on the line, I told her that they might want to change their records because in our market, the tv has to be tuned to channel 3, not channel 4 for reception.
“Are you sure?” “Well, I see a picture now that I’m on channel 3 and I still just get snow on channel 4.” “You must be the only market where that’s the case,” she said accusingly. Well, I’m not the one that set the cable signal. Then she was actually shortsighted enough to ask me to complete a customer service survey. Oh, yeah, let me tell you what I think about your service.
I unhooked the box from the old tv in my bedroom and took it back out to the garage to hook up Dad’s tv. I finally got the connections tight and managed to extricate myself without damage to the equipment or me. I held my breath and turned everything on. Glory hallelujah there was reception. I handed him the remote and told him it was all his. I had now wasted 3 hours of my afternoon on that stupid cable box. I went back inside to try to get some of my homework done. But first, I dug out a channel line-up so Dad would know where his new sports channels were.
When I went back out to the garage, he was standing there with the remote in his hand. “Something’s wrong, the channel won’t change.” You could scan up and down the channels, but if you tried to enter the numbers into the keypad, it wouldn’t change channels. I told him that was his problem. He could read the instructions that came with the remote, he could go back to the cable office, or he could just scan up and down the dial. I was done. I should have known better than to leave him on his own.
After I got back inside, the phone rang and it was the cable company. Had I solved my problem because they had a tech available to come to my house? I told them the box worked now that the tv was set on channel 3 instead of channel 4, but that the remote wasn’t working properly, it wouldn't accept numbers entered into the keypad. The woman asked the tech about my problem and he said it must be a faulty remote and the best thing to do was take it back to the cable office. I went out to tell Dad.
The tv screen was black with a no signal message. “I don’t know what happened. I didn’t do anything.” Yeah, right. He misinterpreted the instructions for the remote and in trying to get the keypad to accept numbers; he’d followed the steps that programmed it to control a component. In this case, the tv. It took me a few minutes to realize that what he’d done was change the tv to channel 8 which was why it was getting no signal. I put it back on channel 3 and we were back in business. He was still insisting that he hadn’t done anything. The remote still wouldn’t accept channels entered manually, so I told him what the tech said. He headed for the cable office.
He came home with a new remote. Same problem. “Did you tell the woman what the problem was?” “No, I just told her it wouldn’t work and I wanted another one.” If he’d described the problem to her, we might have gotten it solved quicker. I called Uncle Bud and asked how he changed channels with his remote. “I punch in the number and hit enter.” Aha! I looked at our remote. There were tons of buttons, but none of them said enter.
I hung up and kept looking at the remote. I was a little afraid to punch any buttons if I didn’t know what they’d do. It would be nice if the instructions had actually told you how to operate the remote and identified the buttons. I finally decided to enter a number and hit the ok/sel button. What do you know, the channel changed. I handed it to Dad, told him the correct steps to take, and headed for the door. “I didn’t mean to take up your whole afternoon.” “You know that good mood I was in yesterday, it’s gone now,” I informed him sourly. I skipped my homework and worked out for an hour. I had some frustration that needed an outlet before I exploded.
This morning Dad announced that he had a problem with his new sports package. I braced myself. “I’ve got too many sports to watch now,” he said with a smile. “Well don’t think that I want a play-by-play of every game you watch, because I don’t.” “I’m going to have too many sports to watch, but I’m going to thoroughly enjoy them,” he assured me. “I’d better not go out there and catch you watching Bonanza. It better be sports from now on.” “What about Gunsmoke?” “Marshal Dillon or Festus better have a ball in their hands.” Wake Forest plays basketball on ESPNU at noon. He’d better watch every minute and enjoy it.